Return and Refund Policy

If you change your mind about your purchase, you may seek a refund within 7 days of purchase, or 7 days from the receipt for online orders. All returned products must be unused and in good condition. A re-stocking fee of 20% and a processing fee of 3.6% of the refund + $0.50 transaction fee charged by Shopify will be applied and customer is responsible for shipping back the items including any free gifts. 

Should you change your mind after ordering and payment; and we had not shipped your order, we will refund your payment less admin and payment providers processing fee of 3.6% of refund amount + $0.50 transaction fee

We cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to us. This includes any customs taxes, VAT, DHL Remote Charge as well as any return shipping costs you may incur in the refund process.

To initiate the refund process for online purchases, email your request to refund-option@vertixglobal.com.

Additional instructions, if any, will be communicated via email.

For Retail Purchases
Bring your proof of purchase and the unused product(s) to the retailer you purchased from within 7 days of purchase for your refund.

Note: Products and accessories or items provided when purchased, including any promotional gifts MUST NOT be used. All items must be returned to qualify for the refund as stipulated in the product user guide and/or notifications on any other media.  Note that some conditions specific to your retailer for returns may apply.

For Online Purchases
Your Refund Option request and product ship date for the returned items MUST be made within 7 days from receipt of your purchase.

Refunds will be processed within 14 days from receipt of the returned product(s) provided they are complete and in good, unused condition. Please attach your online purchase confirmation email and a completed signed copy of the form.